Account, team, and photo deletion

You can request deletion of your InstaMapp account, team data, inventory, uploaded photos, and marketplace data by contacting support@instamapp.com from the email address on your account. Team deletion requests must come from a team owner.

Deleted inventory photos and their evidence records are queued for removal from active storage when the item or image is removed. Temporary scan uploads are cleaned up when a scan fails before the images are attached to a saved item. Private originals with an earlier retention date are removed automatically while sanitized display images and encrypted metadata remain for the active item.

Some records may be retained or anonymized when needed for security, fraud prevention, billing, tax, legal, backup, dispute, moderation, or audit obligations. An active legal hold pauses image and item deletion until the investigation or dispute is resolved. Marketplace conversations and reports may be retained long enough to resolve safety and transaction issues.

Backups may contain deleted data for a limited retention window until backup rotation completes. Restored backups must repeat deletion cleanup before returning to production service.